Terms of Service
Terms Of Service
Last Modified: September 9, 2023.
Terms and Conditions
Payment Terms:
- Payment Terms: Wistech Solutions has refined its payment structure for web design to ensure a smooth and progressive project journey.
- Initial Deposit: A 60% deposit is required before we commence work. This initiates the project and allows us to allocate resources, ensuring a prompt start. Once the initial designs have been approved, the remaining 40% payment is due. This milestone acknowledges the progress made and signifies your satisfaction with the design direction.
- Project Completion: The final 40% balance is to be settled before we publish the completed website to your designated domain. This ensures the seamless transition of your project from development to the live environment.
Project Scope: The project scope, timeline, and deliverables will be outlined in a project proposal provided to the client. Any changes to the project scope must be agreed upon in writing by both parties.
Revisions: Wistech Solutions provides clients with the opportunity to review and request revisions to the design work. However, any additional revisions outside of the agreed-upon scope of work may result in additional fees.
Ownership: Upon completion of the project and receipt of final payment, the client will own the rights to the design work created by Wistech Solutions.
Timelines: Wistech Solutions will provide clients with an estimated timeline for completion of the project. However, any delays caused by the client (such as failure to provide necessary information or feedback in a timely manner) may result in an extension of the project timeline.
Liability: Wistech Solutions is not liable for any loss, damage, or legal action resulting from the use or inability to use the design work created by Wistech Solutions.
Termination: Either party may terminate the agreement at any time with written notice. In the event of termination, the client will be responsible for paying Wistech Solutions for any work completed up to the point of termination.
Confidentiality: Wistech Solutions will treat all client information as confidential and will not disclose it to third parties without the client’s consent.
Applicable Law: This agreement will be governed by the laws of the jurisdiction where Wistech Solutions is located.
- Communication: Wistech Solutions will provide regular updates to the client regarding the progress of the project. The client is responsible for providing timely feedback and communication to ensure the project stays on track.
Intellectual Property: Wistech Solutions retains the right to use any design work created for the client for promotional purposes unless otherwise agreed upon in writing.
In recognition of our creative contribution, Wistech Solutions reserves the right to include a prominent link to our website, labelled ‘Powered by Wistech Solutions,’ in the footer section of all website designs created for clients. If the client wishes to remove the ‘Powered by Wistech Solutions’ link from their website, they may do so by paying an optional removal fee of $150. This fee covers the administrative costs associated with removing the link and maintaining our commitment to promoting our services.
- Website Access and Responsibilities
Editor Access for Website Management: We provide our clients with “Editor” access to their WordPress or any other CMS websites. This level of access allows clients to manage their website content while preventing unintended modifications to critical settings, plugins, themes, or widgets. This approach ensures the stability and security of the website.
Administrator Access and Client Responsibility: The majority of our clients do not possess the technical expertise to handle advanced website administration tasks. Hence, we typically grant “Editor” access only. However, if a client explicitly requests “Administrator” access, we will evaluate the situation on a case-by-case basis. In such cases, it is essential for clients to acknowledge that any modifications made as an administrator are their responsibility. If any issues arise due to client modifications that require our intervention to restore the website’s functionality, a fee may be incurred for the restoration process.
Exceptions for Clients with Technical Expertise or Internal IT Staff: In exceptional cases where clients possess a high level of technical expertise or have an internal IT staff responsible for managing the website, we may consider granting “Administrator” access. However, it is crucial for clients in these situations to understand that any modifications made as administrators are solely their responsibility. If any issues occur as a result of client modifications that require our intervention to restore the website’s functionality, a fee may be applicable for the restoration process.
- Warranties: Wistech Solutions provides no warranty or guarantee of any kind, expressed or implied, regarding the design work or services provided.
Indemnification: The client agrees to indemnify and hold Wistech Solutions harmless from any claims or damages arising from the use or inability to use the design work created by Wistech Solutions.
Third-Party Services: Wistech Solutions may engage third-party vendors or contractors to provide services or resources necessary to complete the project. Wistech Solutions will not be held liable for any issues or damages caused by third-party vendors or contractors.
Cancellation: In the event that the client cancels the project before completion, any part payment already made will be non-refundable.
Post-Launch Support: Wistech Solutions provides a limited amount of post-launch support, which includes fixing any bugs or issues that may arise within a specified time frame after the project completion. Additional support outside of this scope may result in additional fees.
Changes to Terms: Wistech Solutions reserves the right to change these terms and conditions at any time, with or without notice.
Dispute Resolution: Any disputes arising from the agreement will be resolved through arbitration in the jurisdiction where Wistech Solutions is located.
Acceptance of Agreement: By engaging Wistech Solutions for web design, graphic design services, or any other IT-related service, the client agrees to the terms and conditions outlined in this agreement and acknowledges that they have read and understood them.