Privacy Policy
Privacy Policy
Last Modified: January 01, 2025.
Wistech Solutions (“we,” “our,” or “us”) is an IT agency based in Accra, Ghana, offering services including web design, social media marketing, IT training (both online and face-to-face), software development, consulting, graphic design, and hosting services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services or visit our website, www.wistechsolutions.com.
By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
1. Information We Collect
We may collect personal information directly from you or through automated technologies when you:
Register for our services, including web hosting, IT training, or software development.
Contact us for inquiries or support.
Enroll in our online or face-to-face tutorials.
Subscribe to our newsletters or marketing communications.
Types of Information Collected:
Full name, email address, phone number, and billing information.
Business-related information (for corporate clients).
Technical information such as IP address, browser type, and device information.
Login credentials for services we manage on your behalf (if applicable).
2. How We Use Your Information
We use the collected information to:
Provide and manage our IT services, including web hosting, email hosting, and training.
Communicate with you regarding your account, transactions, or service updates.
Improve our services based on feedback and usage patterns.
Ensure the security and integrity of our systems and your data.
We strictly adhere to Global Data Privacy Regulations (GDPR) and other applicable privacy laws to ensure your data is handled with care.
3. Data Privacy and Client Confidentiality
At Wistech Solutions, we respect and value the privacy of our clients. While providing IT-related services, we may have access to certain private information. However:
No Intrusion Policy: We do not monitor, intrude, or spy on our clients’ data. Any access to client information is strictly for service-related purposes, such as technical support or troubleshooting, with the client’s knowledge.
Email Hosting Privacy: For clients using our email hosting services, your emails remain entirely private. We do NOT access or monitor the content of your inbox or communications unless explicitly authorized by you for technical assistance.
Data Protection: We implement security measures to safeguard personal information against unauthorized access, disclosure, or alteration.
4. Sharing and Disclosure of Information
We do NOT sell, rent, or share your personal data with third parties for marketing purposes. We may share information only when:
Required by law, legal process, or governmental request.
Necessary to protect the rights, safety, or property of Wistech Solutions, our clients, or others.
In connection with a business transfer, merger, or acquisition (with proper client notification).
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. For hosting and email services:
Data related to suspended accounts will be deleted after 30 days if no renewal action is taken.
Backups may be stored securely for a limited period to ensure data recovery if needed.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights:
Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to inaccurate information.
Deletion: Request deletion of your data, subject to legal obligations.
Objection: Object to the processing of your data for specific purposes.
To exercise any of these rights, please contact us at [email protected].
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and improve our services. You can control or disable cookies through your browser settings.
8. Data Security Measures
We take reasonable measures to protect your information, including:
Encryption of sensitive data.
Secure server environments.
Access controls and authentication mechanisms.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
9. Third-Party Services
Our services may include integrations with third-party applications or tools. This Privacy Policy does not cover how third parties collect or process your data. We encourage you to review their privacy policies before engaging with such services.
10. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact:
Wistech Solutions
- Via Email: [email protected] or [email protected]
- Via Phone: +233240918204 or +233205802794
- Via this link: https://wistechsolutions.com/contact