Our Terms

Terms Of Service

Last Modified: December 31, 2024.

Website Design Services

1. Payment Terms:
   Wistech Solutions has refined its payment structure for web design to ensure a smooth and progressive project journey:

   • Initial Deposit: A 60% deposit is required before commencing work. This initiates the project and ensures resources are allocated promptly.
   • Mid-Stage Payment: Once the initial designs are approved, the remaining 40% payment is due. This signifies your satisfaction with the design direction.
   • Project Completion: The final 40% balance must be settled before publishing the completed website to the designated domain. This ensures a seamless transition to the live environment.

2. Project Scope:
   The project scope, timeline, and deliverables will be outlined in a project proposal provided to the client. Any changes to the project scope must be agreed upon in writing by both parties.

3. Revisions:
   Wistech Solutions provides clients with the opportunity to review and request revisions to the design work. However, any additional revisions outside of the agreed-upon scope of work may result in additional fees.

4. Ownership:
   Upon completion of the project and receipt of final payment, the client will own the rights to the design work created by Wistech Solutions.

5. Timelines:
   Wistech Solutions will provide clients with an estimated timeline for completion of the project. However, any delays caused by the client (such as failure to provide necessary information or feedback in a timely manner) may result in an extension of the project timeline.

6. Liability:
   Wistech Solutions is not liable for any loss, damage, or legal action resulting from the use or inability to use the design work created by Wistech Solutions.

7. Termination:
   Either party may terminate the agreement at any time with written notice. In the event of termination, the client will be responsible for paying Wistech Solutions for any work completed up to the point of termination.

8. Confidentiality:
   Wistech Solutions will treat all client information as confidential and will not disclose it to third parties without the client’s consent.

9. Hosting and Domain Services:

   • Domain Renewal:
     ▪ Domain names are renewed on their date of purchase.
     ▪ Clients are required to renew their domain within the stipulated period.
     ▪ Late Renewal Penalty: A penalty of 35% will be applied to the domain renewal fee if payment is delayed by more than 21 days after expiration.
   • Hosting Renewal:
     ▪ Hosting services are renewed annually, on or before January 1st of each new year.
     ▪ Failure to pay for hosting renewal within 21 days of the renewal date will result in the website being redirected or removed from the server. This clause does not apply to clients with dedicated servers.
   • Website Renewal Fee: The annual renewal fee includes hosting, maintenance, backups, security patches, and technical support.

10. Promotional Rights:
    Wistech Solutions retains the right to use any design work created for the client for promotional purposes unless otherwise agreed upon in writing.

11. Intellectual Property:
    In recognition of our creative contribution, Wistech Solutions reserves the right to include a prominent link to our website, labeled ‘Powered by Wistech Solutions,’ in the footer section of all website designs created for clients. If the client wishes to remove the ‘Powered by Wistech Solutions’ link from their website, they may do so by paying an optional removal fee of $150. This fee covers the administrative costs associated with removing the link and maintaining our commitment to promoting our services.

12. Late Payments and Suspension of Services:
    If payments for hosting, domain, or any other services are delayed, Wistech Solutions reserves the right to suspend services until payment is made.

13. Website Access and Responsibilities:

    • Editor Access for Website Management: We provide our clients with “Editor” access to their WordPress or any other CMS websites. This level of access allows clients to manage their website content while preventing unintended modifications to critical settings, plugins, themes, or widgets. This approach ensures the stability and security of the website.
    • Administrator Access and Client Responsibility: The majority of our clients do not possess the technical expertise to handle advanced website administration tasks. Hence, we typically grant “Editor” access only. However, if a client explicitly requests “Administrator” access, we will evaluate the situation on a case-by-case basis. In such cases, it is essential for clients to acknowledge that any modifications made as an administrator are their responsibility. If any issues arise due to client modifications that require our intervention to restore the website’s functionality, a fee may be incurred for the restoration process.
    • Exceptions for Clients with Technical Expertise or Internal IT Staff: In exceptional cases where clients possess a high level of technical expertise or have an internal IT staff responsible for managing the website, we may consider granting “Administrator” access. However, it is crucial for clients in these situations to understand that any modifications made as administrators are solely their responsibility. If any issues occur as a result of client modifications that require our intervention to restore the website’s functionality, a fee may be applicable for the restoration process.

Training Services

1. Payment Terms:
   • Clients must pay 70% of the training fee upfront to secure their registration and confirm the training schedule.
   • The remaining 30% must be paid before issuing the certificate of completion.
2. Rescheduling: Clients may request to reschedule their training sessions with at least 72 hours’ notice prior to the scheduled date. Failure to provide sufficient notice may result in rescheduling fees.
3. Cancellations: Cancellations made less than 5 days before the training start date will result in forfeiture of the 70% deposit.
4. No-Shows: Clients who do not attend the scheduled training without prior notice will not be eligible for a refund.
5. Customized Training: Customized training sessions tailored to the client’s needs may incur additional charge

Consulting Services

1. Consultation Fees: Fees for consulting services are agreed upon in advance based on the scope of the project and must be paid in full before the start of the engagement.
2. Scope of Work: All consulting services will follow a written agreement outlining deliverables, timelines, and expectations. Any changes to the agreed-upon scope will require a formal amendment and may incur additional charges.
3. Client Responsibilities: Clients are expected to provide all necessary information, access, and documentation required to carry out consulting services effectively. Delays caused by the client may result in timeline adjustments.

Software Development Services

1. Payment Terms: A 60% deposit must be made before the project commences, with the remaining 40% due upon completion and handover of the software.
2. Scope of Work: The project scope, features, and timeline will be outlined in a detailed proposal or contract. Any adjustments to the project scope after work has commenced may result in additional charges.
3. Testing and Quality Assurance: The client is responsible for reviewing the software during the testing phase. Once the software is approved, any further changes or fixes will be treated as a new request and charged accordingly.
4. Maintenance: Post-development support and maintenance are not included in the project fee unless specified in the contract. These services can be purchased as an add-on at an agreed fee.

Graphic Design Services

1. Payment Terms: A 60% deposit must be paid before starting the design project, with the remaining 40% payable before the final files are delivered.
2. Revisions: Clients are entitled to two free rounds of revisions. Additional revisions beyond this may incur additional charges.
3. Ownership: Ownership of design files will be transferred to the client upon receipt of the final payment. However, Wistech Solutions retains the right to use the design for promotional purposes unless otherwise agreed.
4. Cancellations: If the client cancels the project after work has begun, the initial 60% deposit will not be refunded.

Social Media Management

1. Payment and Billing: Payments for social media management services must be made monthly in advance.
2. Content Approval: Clients will have the opportunity to review and approve content before it is posted. Any delays in feedback may affect posting schedules.
3. Performance Metrics: Wistech Solutions will provide monthly performance reports. However, we do not guarantee specific results such as a certain number of followers, likes, or engagements.
4. Ownership of Accounts: Social media accounts remain the property of the client. Wistech Solutions will act as an authorized manager for the duration of the service.
5. Cancellations: Clients may terminate the service with 30 days’ written notice. Any outstanding balances must be settled before termination.

General Terms and Conditions

1. Confidentiality: Wistech Solutions will treat all client information as confidential and will not disclose it to third parties without the client’s explicit written consent, unless required by law.

2. Third-Party Services: Wistech Solutions may engage third-party vendors or contractors to complete certain parts of a project. While we work to ensure the quality of these third-party services, we are not liable for delays, damages, or issues caused by these third-party providers.

3. Late Payments and Penalties:

   • All payments must be made on or before the due date specified in the invoice.
   • A late payment fee of 5% of the total invoice will be applied for payments delayed by more than 10 days.

4. Force Majeure: Wistech Solutions will not be held liable for delays or failures in performance caused by circumstances beyond our control, including but not limited to acts of God, natural disasters, pandemics, labor strikes, internet outages, or government actions.

5. Cancellation and Refund Policy:

   • Cancellation of any project or service must be requested in writing.
   • Any payments made prior to cancellation are non-refundable unless otherwise agreed upon in writing.

6. Liability Limitation: Wistech Solutions’ liability for any claim, damages, or losses arising from its services is limited to the amount paid by the client for the specific service or project.

7. Compliance with Applicable Laws: Both Wistech Solutions and the client agree to comply with all applicable laws, regulations, and industry standards during the course of the engagement.

8. Data Protection: Wistech Solutions follows industry-standard best practices to ensure the security of client data. However, we cannot guarantee absolute protection against cyberattacks or data breaches.

9. Amendments: Wistech Solutions reserves the right to update or amend these terms and conditions at any time. Clients will be notified of any significant changes via email or other appropriate communication channels.

Dispute Resolution

1. Any disputes arising from the agreement will be resolved through arbitration in the jurisdiction where Wistech Solutions is located. The arbitration process will be conducted in English.

2. If arbitration is unsuccessful, disputes may be referred to the courts within the jurisdiction of Wistech Solutions’ operations.

Acceptance of Terms

By engaging Wistech Solutions for any service, the client acknowledges and agrees to the terms and conditions outlined in this document. This acknowledgment includes understanding the payment terms, scope of work, cancellation policy, and liability limitations for each service.

Engagement with Wistech Solutions, whether through signing a contract, making a deposit, or accepting a proposal, constitutes the client’s acceptance of these terms in full.